The available credit card options are listed above.
Please note that facemasks10.com does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

PAY WITH PAYPAL

When you place an order with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card," and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. Be sure to check out our new Face Masks, Crystal Masks, and KN95 Masks

RETURNS POLICY

Due to the nature of facemasks there is no return available unless there is a manufacturers defect of the product. 

Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Cancellation Policy:
If you order our item and for some reason that you may want to cancel the order, it is OK that you can send your request to us via Email: [email protected]; if the parcel has not been shipped, we will cancel your order and refund you. Any orders that have been shipped out order can not be canceled.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal, or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping Cost
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

PRIVACY POLICY

This Privacy Statement explains how facemasks10.com collects, uses, and discloses your personal information in connection with its operation of the e-commerce platform.

What information do we collect?
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information, which is necessary to comply with our legal obligations and to assist us in administering our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, email address, mailing address, and phone number. You may, however, also visit our site anonymously.

What do we use your information for?
We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection and as otherwise permitted by law. The information we collect from you may be used in the following ways:

Legal Basis for the Processing of Personal Information

Your rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an email to [email protected] to exercise your rights. We will respond to your request in a reasonable time frame. We will take all reasonable steps to ensure that your personal data is correct and up to date.

How do we protect your information?
You are responsible for your own username and password safety and security on facemasks10.com. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

We do implement a variety of security measures, including offering the use of a secure server. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at [email protected]

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date

SHIPPING

We are located in Santa Fe, New Mexico, and We Ship the same day of your order; if your order is after our shipping time, then we will ship the next day. We use USPS as it has delivery confirmation and most often only takes 2 to 3 business days to arrive. You will receive your tracking number as soon as the shipping label has been printed.

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